faq

Unfortunately online shop orders cannot be collected, exchanged or returned in our Covent Garden Store. For details on how to make a return, please read our returns information.

Yes, you will receive an automated confirmation email if your order has been successful.

Delivery time varies depending on the products and destination. Please see our delivery information page for more details.

You should receive an email either from us or one of our carriers with tracking information. If this has not been received and the advised delivery time has passed please email shopping@ltmuseum.co.uk.

For information regarding VAT refunds please see below:
https://www.gov.uk/tax-on-shopping/taxfree-shopping

Please be advised if your delivery address is not within the UK, you may be subject to import duties and taxes which are levied once shipment reaches your country. You will need to pay any additional charges for customs clearance. Please note that customs policies vary for each country so please contact your local customers office for more information.

Shopping online at the London Transport Museum is safe. We have in place security systems and encryption technology to help ensure the security of you personal information. All information is encrypted and transmitted using Secure Sockets Layer (SSL) protocol.

Payment for items with pre-order status is taken when you place your online order. Expected delivery date is stated on the product page. Please email shopping@ltmuseum.co.uk if you have any queries.

Discount codes can only be used on full price items, all reduced items are excluded. Art on the Underground products are excluded from all discount codes.

You can pay either by VISA, Master Card, Switch, Delta, American Express or PayPal. We are unable to accept Electron cards, cheques, cash, or postal orders.
No responsibility can be taken by London Transport Museum for incorrect or incomplete details submitted on the website.

We do not offer exchanges for online orders. For details on how to make a return, please read our returns information.

We do not cover the cost of returning an item unless it is faulty, damaged or we have made a mistake. Please check our returns information for more details.

If you have a query about online orders or need assistance with our website please email shopping@ltmuseum.co.uk. Our customer service team is available Monday to Friday (except bank holidays).

We aim to respond within 3-5 working days, but during sale and peak trading periods, please allow up to 5 working days.

You can visit the museum shop without visiting the museum.

Museum Address:

Unfortunately we can not take orders over the phone.
For Covent Garden stock enquiries please call 0343 222 5000 and select options 4, then 1.

We offer a 10 year guarantee on our Paddington, Farringdon and Kensington ranges. The guarantee covers manufacturing faults on the frame and internal springs. As standard, it does not cover any abuse or misuse of the product.

Moquette fabrics are treated to meet BS 6853 standard in line with its use on Transport for London’s travel network. This is the Code of practice for fire precaution.

Yes, we offer a selection of discontinued, end of roll moquette fabric designs. We do not offer our core moquette fabrics as moquette by the metre. Shop our current moquette by the metre selection here.

No, print to order prints can only be ordered online.

Print to order posters can be printed in small, medium, large and extra-large. For exact dimensions in cm, please see the poster product page. Please be aware that some artworks may not be offered in all sizes due to the quality of the original artwork. The glazing used for all framed prints is 2mm acrylic glazing.

All sizes are available in the framing service but for safety reasons we do not use glass in the process. A very high quality acrylic glazing is used instead.

In some cases, yes. Original posters were printed on cheap, thin posting paper (suitable for posting to platform wall etc). Although most of our poster collection has been very well preserved, some original posters have only survived in a folded or damaged condition, and therefore the reproduction will match their present condition.

Generally, yes. Most images in the Collection are beautifully drawn or designed and look particularly crisp even when reproduced at A0 size. However, please bear in mind some of the smaller posters were ‘roughly’ executed, and the larger the image size ordered, the more pronounced the imperfections will be.

There are two types of advertising on Transport for London’s systems. Commercial advertising, for products, services, films etc, and Transport for London’s own publicity (for example: travel information, special events, safety messages and so on).

Current Transport for London posters may, from time to time, be available for public sale, but only if Transport for London has the relevant sales rights from artists, designers or design agencies. If TfL posters are available for purchase, they will appear on the Museum website.

Enquiries about copies of commercial advertising should be made to the relevant advertisers direct.

Posters are rolled in a plastic sleeve and packaged in a high quality, robust cardboard mailing tube to ensure that your order arrives in optimal condition. Please note: Posters in tubes may arrive separately from the rest of your order.

Prints from size A3 to AO are packaged the same way.

Smaller prints (A4 and smaller) are packaged in hard cardboard backed envelopes.

Framed prints are packaged suitably by a framing company to ensure their safe arrival.

Decommissioned Goods are original authentic items and will bear the patina of service on the transport network regardless of the grade. Scratches, abrasions, slight buckles and dents are all part of the authenticity of the Decommissioned Goods. Please Note: The price is reflective of the sign's condition. Here is a guide to the grading:
Grade A
The condition is good although there may still be some slight abrasions to the body of the sign. The roundel or text is unblemished.
Grade B
The condition is good but not flawless. Some scratches may be evident on the sign however the roundel or text is undamaged.
Grade C
Some damage to the roundel and text may be evident and scratches and dents throughout the sign.