delivery-details
DELIVERY DETAILS
Please note that strikes and delays which occurred over November and December continue to impact delivery times and, due to courier backlogs, there may be a delay in receiving your order.
Postage enquiries
We have a range of postage options but please be aware that the delivery charge, in some instances, can be determined by the product you’re looking at buying.
| Delivery type | Delivery time | Delivery price |
|---|---|---|
| *Please note: UK Bank Holidays are non working days* | ||
| *Sale Periods* UK Standard | Up to 7 working days | £5 |
| UK Standard | 3-5 working days | £5 |
| UK next working Day 0 - 30kg (Signature required) | Next working day - currently unavailable (Monday- Friday, order by 12pm. Please note some couriers are experiencing delays) | £8 |
| Highlands, Islands & Northern Ireland 0 - 15kg | 7 working days | £5 |
| Channel Islands 0 - 30kg (Signature required) | Next working day (currently unavailable) | £8 |
| International delivery | 30 working days | Variable based on weight |
| Made to order framed & unframed prints | up to 15 working days | Unframed £7 / Framed £10 |
| Made to order furniture | up to 10 weeks for smaller furniture items and up to 10 weeks for larger items | Free UK delivery |
If the charges are unclear at any stage then please email our customer service team at shopping@ltmuseum.co.uk.
Please allow up to 15 working days for UK delivery of Underground signs, limited edition prints, moquette by the metre fabric and selected books.
Please note, orders for the following product categories are still paused for EU delivery until further notice:
Important: your order may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that customs policies vary widely from country to country. We advise you to contact your local customs office for information.
Next day delivery - UK addresses only, order before 12pm on weekday - currently unavailable
Please note, courier services are currently experiencing some delays, therefore we cannot unfortunately guarantee next working day delivery for all parcels.
Delivery enquiries
If you have any questions please do not hesitate to contact us via email (shopping@ltmuseum.co.uk) as our phone lines are currently closed or visit our FAQs page. We aim to respond to emails within 5-7 working days (excluding bank holidays).
Online Returns
Please check our 'Returns' page for more details.
Delivery FAQ'S
Moquette Fabric
Please allow 15 working days for UK mainland delivery
For international delivery, please email shopping@ltmuseum.co.uk for a shipping quote.
Underground Signs
Please allow 15 working days for UK mainland delivery
For international delivery, please email shopping@ltmuseum.co.uk for a shipping quote.
Art on the Underground Prints
Delivery within 2 weeks for UK orders and up to 30 working days for international orders.
Furniture Delivery
Furniture Delivery (furniture items are delivered to the UK Mainland only)
Furniture items covered with Moquette fabric are made to order. *Our current lead time for UK delivery is 10 weeks (for large furniture items such as sofas and armchairs) and 10 weeks for smaller items (such as moquette cubes and 75cm cushions) of receiving your order.*
In the event that a furniture item is out of stock, we will notify you of the delay and dispatch it as soon as it arrives. In the event that an order contains both standard and Moquette-covered furniture items, we will dispatch all items together as one delivery.
Free UK mainland UK delivery. Large or heavy items are transported directly to your home by trained furniture delivery staff. You will be contacted prior to delivery to arrange a date that is suitable. Please contact us for delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands and Islands and Channel Islands. We will deliver, for no extra cost, to a nominated mainland holding GB address e.g. a port or forward onward shipping from that point is the responsibility of the customer.
*Please allow an extra 10 working days for orders placed during promotions*
Moquette Cushions
Mini moquette cushions and 45cm moquette cushions are stock items and therefore orders can be fulfilled next day if ordered before noon (12pm) Monday – Thursday or 3-5 working days within the UK mainland. 75cm moquette cushions are made to order, please allow up to 12 weeks for delivery.
International Import Tax
Import tax is subject to your country of origin. Please check with your local customs department as to what specific duty may apply to your purchase.
Next Day Delivery (currently unavailable)
Order by 12pm, Monday to Thursday for next day delivery.
If your order is placed out of this time period it will not be received the next day. Orders placed on Friday’s, weekends or bank holiday’s will be shipped the following working day (e.g Monday for delivery Tuesday). Please note that Saturday, Sunday and bank holidays are not working days.
Next day delivery is not available for Art on the Underground, personalised gifts, made to order furniture and print to order posters.
Delivery information
For UK orders of non-bespoke items, you should receive a Royal Mail tracking number in your dispatch email. Please vist Royal Mail Track and Trace to track your order.
Delivery to Canada: please note, delivery leadtimes are affected by postal strikes in Canada.
Christmas delivery information
Our last order dates for Christmas delivery online have now passed. You can still shop in our Covent Garden store until 4pm 24 December.
Orders placed over the Christmas period will be affected by Christmas Day and Boxing Day in the UK on the 25 and 26 December 2024 and New Year's Day 1 January 2025.
Due to Royal Mail delivery lead times, there is no guaranteed delivery for orders placed between the 22 to 29 of December. Normal service will resume from 2 Jan 2025.
Christmas returns information
We have extended our returns period to allow gifts bought online between 21st October 2024 and 24th December 2024 to be returned up until, and including, 31st January 2025.
Returns sent over the Christmas period will be affected by Christmas Day and Boxing Day in the UK on the 25th and 26th of December 2024 and New Year's Day 1st January 2025.
Delivery prices and times
We work with a range of third parties to provide you with unique pieces and made to order items. As such the delivery charge can be determined by the product you’re looking at buying.
The below delivery information is for our general stocked products. Delivery information for specific products such as made to order furniture, prints, posters and items from our vintage shop can be found further down the page.
UK
| Destination and service | Time | Price |
| UK standard | 3-5 working days | £5 |
| UK next working Day 0 - 30kg (Signature required) | Next working day - currently unavailable | £8 |
| Highlands, Islands & Northern Ireland 0 - 15kg | 7 working days | £5 |
| Channel Islands 0 - 30kg (Signature required) | Next working day | £8 |
Europe
Important: International orders may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that customs policies vary widely from country to country. We advise you to contact your local customs office for information.
European shipping is calculated by weight at checkout. Some other items such as made to order furniture and print to order posters cannot currently be shipped to Europe.
Rest of the world
Important: International orders may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that customs policies vary widely from country to country. We advise you to contact your local customs office for information.
International shipping is calculated by weight at checkout. Some items such as made to order furniture cannot currently be shipped internationally. Shipping prices for print to order posters and prints vary and will be calculated at the checkout.
Delivery prices and times
We work with a range of third parties to provide you with unique pieces and made to order items. As such the delivery charge can be determined by the product you’re looking at buying.
The below delivery information is for our general stocked products. Orders placed between 11-15 March will take longer to arrive please allow 7-10 working days for orders placed between these dates.
Delivery information for specific products such as made to order furniture, prints, posters and items from our vintage shop can be found further down the page.
UK
| Destination and service | Time | Price |
| UK standard | 7-10 working days | £5 |
| Highlands, Islands & Northern Ireland 0 - 15kg | 7-10 working days | £5 |
| Channel Islands 0 - 30kg (Signature required) | 7-10 working days | £8 |
Europe
Important: International orders may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that customs policies vary widely from country to country. We advise you to contact your local customs office for information.
European shipping is calculated by weight. Please find a breakdown of European shipping pricing by country here. Please note, these prices are for stocked items only. Some other items such as made to order furniture and print to order posters cannot currently be shipped to Europe.
Rest of the world
Important: International orders may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that customs policies vary widely from country to country. We advise you to contact your local customs office for information.
International shipping is calculated by weight. Please find a breakdown of international shipping pricing by country here. Please note, these prices are for stocked items only. Some other items such as made to order furniture cannot currently be shipped internationally. Shipping prices for print to order posters and prints vary and will be calculated at the checkout.
Europe
Important: International orders may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that customs policies vary widely from country to country. We advise you to contact your local customs office for information.
European shipping is calculated by weight. Please find a breakdown of European shipping pricing by country here. Please note, these prices are for stocked items only. Other items such as made to order furniture, prints, posters and items from our vintage shop cannot currently be shipped to Europe.
| Destination and service | Time | Price |
| UK Standard | Up to 10 weeks | Free UK delivery |
| Scottish Highlands | Up to 10 weeks | £10 |
Overseas delivery is not currently available for made to order furniture.
Furniture items covered with Moquette fabric are made to order. Our current lead time for UK delivery is 10 weeks (for large furniture items such as sofas and armchairs) and 10 weeks for smaller items (such as moquette cubes and 75cm cushions).
In the event that a furniture item is out of stock, we will notify you of the delay and dispatch it as soon as it arrives. In the event that an order contains both standard and Moquette-covered furniture items, we will dispatch all items together as one delivery.
Free UK mainland UK delivery. Large or heavy items are transported directly to your home by trained furniture delivery staff. You will be contacted prior to delivery to arrange a date that is suitable. Please contact us for delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands and Islands and Channel Islands. We will deliver, for no extra cost, to a nominated mainland holding GB address e.g. a port or forward onward shipping from that point is the responsibility of the customer.
Vintage shop - decommissioned, recommissioned and replica items, limited edition prints and moquette by the metre
UK
| Destination and service | Time | Price |
| UK Standard | Up to 15 working days | £5 |
Europe
Important: International orders may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that customs policies vary widely from country to country. We advise you to contact your local customs office for information.
European shipping is calculated by volumetric weight. Please find a breakdown of European shipping pricing by country here. Please note, these prices are for Vintage Shop items only. Some other items such as made to order furniture and print to order posters cannot currently be shipped to Europe.
Rest of the world
Important: International orders may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that customs policies vary widely from country to country. We advise you to contact your local customs office for information.
International shipping is calculated by weight. Please find a breakdown of international shipping pricing by country here. Please note, these prices are for Vintage Shop items only. Some other items such as made to order furniture cannot currently be shipped internationally. Shipping prices for print to order posters and prints vary and will be calculated at the checkout.
Art on the Underground
| Destination and service | Time | Price |
| UK Standard | Up to 2 weeks | £20 + £5 for each additional item |
| International delivery | Up to 30 working days | Variable depending on country |
Delivery queries
If you have any questions please send an email to shopping@ltmuseum.co.uk. We aim to respond to emails within 3-5 working days. Please note that our working days do not include weekends or bank holidays.
Online shop returns
Please visit our Returns page for details.
